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Return Policy


Original Receipt

The original receipt, gift receipt or packing slip is required for all returns and exchanges. If returning or exchanging an item a valid photo ID is also required.


  • Return and Exchange Period

  • 7 Calendar Days for all products


Non-Returnable Items

Some items cannot be returned, including:

  • Labour, delivery and/or completed installation services

  • Some pre-paid cards, digital subscriptions or services

  • Consumable items such as food, drinks and batteries

  • Items that is damaged or abused

  • Items that are missing accessories such as remote controls, cords and cables

  • Etched or otherwise personalized items

  • Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund

Returns in Store

Avoid shipping charges and receive a refund more quickly by returning your items to Best Buy Cyprus store.


Include all original packing materials, manuals and accessories

Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification:

  • Driver's license

  • Cypriot issued ID

  • Passport

Returns by Mail


You can also return online purchases through the mail. To return your online purchase by mail:

Pack your return in the original shipping package, if possible.

Include the packing slip and return label, and indicate the reason for the return.

Include all original packing materials, manuals and accessories.


Send your Return to:

Ezbuy Ltd

Markou Drakou 94

4002 Mesa Gitonia

Limassol Cyprus

For proof of delivery, we recommend that you return items insured.