Returns & refund Policy

1. General Policy:

   - We strive to ensure customer satisfaction and provide a fair return and refund process.

   - This policy applies to purchases made at Best Buy Cyprus stores and online.

2. Returns and Exchanges:

   - Eligible products can be returned within 14 days of purchase.

   - To qualify, the product must be in its original condition with all accessories, manuals, and packaging, and you must provide the original proof of purchase.

   - Please note that certain items may be excluded from this policy (see Section 4).

3. Refunds:

   - Refunds will be processed promptly upon receipt and inspection of the returned product.

   - The refund will be issued in the original form of payment unless otherwise agreed.

   - It may take several business days for the refund to be reflected in your account, depending on the payment method and bank processing times.

4. Exclusions:

   - The following items may not be eligible for return or exchange unless they are defective:

     - Digital downloads (e.g., software, games, media content)

     - Gift cards and prepaid cards

     - Consumable items once opened (e.g., ink cartridges, batteries)

     - Personal hygiene products once opened (e.g., headphones, earphones)

     - Special order items or customized products unless defective

   - Additionally, we do not provide refunds or exchanges for products damaged by the customer, including physical damage, misuse, water damage, or human error.

5. Defective and Damaged Products:

   - If a product is defective or damaged upon receipt, please notify us within 48 hours.

   - We will arrange for the return or replacement of the defective or damaged product at no additional cost.

   - If the product is no longer available, we will offer a refund or exchange for an equivalent item.

6. Manufacturer Warranty:

   - Products covered by a manufacturer's warranty should be directed to the manufacturer's authorized service center.

   - We will assist you in obtaining warranty service by providing necessary contact information and documentation, whenever possible.

This document was last updated on May 27, 2023