RETURNS & REFUNDS
What is your return policy?
If you are not entirely satisfied with your order, you may be entitled to a refund. To obtain a refund please contact our customer services team email@example.com. Your order must be sent back to us within 7 days of delivery. We do not cover the cost of sending your order back to us.
In order for us to process your refund with no delays we ask you to adhere to the following instructions:
- We only accept returns sent to us within 7 days after an order has been delivered to you.
- All return packages must be shipped with a proof of postage. We are not able to process refunds if products are opened and used. The goods are your responsibility until they reach our warehouse, so make sure it's packed up properly and can't get damaged on the way.
- The items must be sent back to us in original condition with packaging and tags still attached.
- We charge restocking handling fees which is 15% of the cost.
- We are unable to refund the initial shipping cost of your order.
- We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
- We do not accept returns for the reason you simply changed your mind on a product.
Will you refund the cost of shipping if I return my order?
We will refund the complete cost of the items in your order. We will not refund the shipping costs.
I received a wrong item. Can I obtain a free refund?
If you received a wrong item we will collect your order free of charge. We will also cover the cost of shipping of the replacement item.
How long does it take to process a refund?
Please allow up to 14 days for your return to be processed. All refunds will be provided via the original method of payment.
What do I do if my question isn't covered here?
If you cannot find the answer to your question here, you can contact our customer services team on firstname.lastname@example.org If you have already placed your order please include the details of your order and details of your enquiry. Our online shop customer service team is available Monday to Friday from 9am to 4pm. Our friendly advisors are happy to assist you enquiry.